Privacy Policy

Privacy Policy

Introduction

Welcome to University Help Desk. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform to submit and resolve university-related grievances.

Information We Collect

1. Personal Information: When you submit a grievance through our platform, we collect personal information such as your name, father’s name, university name, college name, university roll number, semester, mobile number, and details of the issues you are facing.
2. Uploaded Documents: We may collect and store documents you upload to support your grievance, such as admit cards, mark sheets, and other relevant documents.
3. Usage Data: We collect information on how you use our platform, including the pages you visit, the time spent on each page, and other usage statistics.

How We Use Your Information

1. To Resolve Grievances: Your personal information and uploaded documents are used to identify, investigate, and resolve the issues you report.
2. To Improve Our Services: We use usage data to enhance the functionality and user experience of our platform.
3. Communication: We may use your contact information to communicate with you about the status of your grievance, respond to inquiries, and provide updates.

Data Security

We are committed to protecting your personal information. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Services

We do not share your personal information with third parties except as necessary to resolve your grievances with the relevant university authorities. We may also share information with service providers who assist us in operating our platform and conducting our business, provided they agree to keep this information confidential.

Cookies

Our platform uses cookies to enhance your user experience. Cookies are small data files stored on your device that help us remember your preferences and track your activity. You can choose to disable cookies through your browser settings, but this may affect the functionality of our platform.

Your Rights

1. Access and Correction: You have the right to access and correct the personal information we hold about you.
2. Data Deletion: You can request the deletion of your personal information, and we will comply unless we are required to retain it for legal or legitimate business purposes.
3. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on our platform and updating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

University Help Desk
Email: [email protected]
Phone: +91-XXXXXXXXXX
Effective Date: June 1, 2024