Refund Policy
Introduction
Thank you for choosing University Help Desk for resolving your university-related grievances. We are committed to providing you with the best service possible. This Refund Policy outlines the terms and conditions under which refunds may be issued for services purchased through our platform.
Eligibility for Refunds
- Service Not Rendered: If we are unable to provide the service you purchased due to our inability to resolve your issue, you may be eligible for a full refund.
- Duplicate Payments: In cases where you have been charged multiple times for the same service, we will issue a refund for the duplicate payment(s).
- Service Cancellation: If you choose to cancel the service before we have started working on your grievance, you may be eligible for a partial or full refund, depending on the timing of the cancellation.
Non-Refundable Situations
- Successful Resolution: Once your issue has been successfully resolved, the service fee is non-refundable.
- Client-Initiated Delays: If delays in the resolution process are caused by your failure to provide necessary information or documents, the service fee will not be refunded.
- Non-Compliance: If you fail to comply with our terms of service or provide false or misleading information, no refund will be issued.
How to Request a Refund
- Submit a Request: To request a refund, please contact our support team at [email protected] with your order details and the reason for the refund request.
- Review Process: Our team will review your request and respond within 7 business days. We may request additional information to process your refund.
- Approval and Processing: If your refund request is approved, the refund will be processed within 14 business days. The refund will be issued to the original payment method used for the purchase.
Partial Refunds
In certain cases, partial refunds may be issued. This may include situations where a portion of the service has been rendered but not completed. The amount of the partial refund will be determined based on the extent of the service provided.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our platform. We encourage you to review this policy periodically to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:
University Help Desk
Email: [email protected]
Phone: +91-9311394027
Effective Date: June 1, 2024